Kapa'a Kauai - The Garden Island

How to Make a Payment

To make an online credit card payment (third party processing fees apply) click below

To make an online credit card payment (third party processing fees apply) click below

Click the link: https://prm-hub.ssnc.cloud/TimeShareWare/OwnerHub/Web/

  • In order to access your account, you will need your twelve-digit Owner/Account Number, email address on file with Pohaku Resort Management and your password.  *If this is the first time accessing the new owner hub, you will need to create a new password*  
  • Click Transactions
  • Click Make a Payment
  • Enter your payment amount
  • Click Add Card to add credit card details
  • You will be able to choose to use that card in the future or add a different card
  • You can also call customer service at (877) 976-6652 (877-9-Ponokai) to make a credit card payment (third party processing fees apply)

To make an online ACH Payment (electronic check) payment click below. There are fees for online ACH payments and fees for payments via credit card

Click the link https://propertypay.firstcitizens.com

  • Click one of the following options to make a payment

o    Pay Now – Click this option to make a one-time payment

$2.25 fee for all one-time ACH payments, no fee for all scheduled ACH payments, a percentage-based fee will apply for all payments via Card, Mobile app has the same fee structure

o    Sign Up – Click this option if you would like to register and create an account

o    Login – Click this option if you have already registered and have your log in information

 

PLEASE MAKE NOTE OF THE INFORMATION BELOW. YOU WILL NOT BE ABLE TO COMPLETE THE ONLINE ACH FORM OR AUTO PAY WITHOUT IT

Property Details, 4-1250 Kuhio Hwy, Kapaa, HI 96746

Management ID is 1172

Association ID is 0705 for PKIOA; 0712 for PFTSOA; and 0706 for AOAO

Your twelve-digit Property Account Number, which can be found on your statement listed as Owner/Account Number

Complete information as requested

Auto Pay – To set up online auto pay with credit card or ACH payment

You have the option to have your payments automatically deducted from your credit card (third party processing fees apply) or payments can be set up for auto pay with ACH payment (electronic check) with no fee charged.

ACH and Credit Card Auto Pay can be set up by going to Click the link https://propertypay.firstcitizens.com

You must register to take advantage of Auto Pay and will need the same information as above for online ACH Payment – Resort Code, Association Code and your twelve-digit Property Account Number.

 

If you prefer to mail your payment, mail payments to your Association at:

PO Box 52353, Phoenix, AZ, 85072-2353, or use the return envelope included with your statement.

Please be sure to write your twelve-digit Owner/Account number on your check.

 

If you have any questions, please call customer service at (877) 976-6652 (877-9-Ponokai)

Back to top