Corona Virus Update

MORATORIUM ON PRE-TRAVEL TESTING PROGRAM FOR KAUAI

Gov. David Ige has approved Kaua‘i Mayor Derek Kawakami’s request to place a temporary moratorium on Kaua‘i’s participation in the state’s pre-travel testing program. Effective Dec. 2 at 12:01 a.m., all transpacific and intercounty travelers arriving in Kaua‘i are subject to the 14-day quarantine regardless of testing.

Please visit the tourism website for more information on the requirements to travel:

https://www.hawaiitourismauthority.org/covid-19-updates/.

TRAVEL FLEXIBILITY FOR OUR OWNERS

We remain committed to offering our owners flexible booking options.  Given these unique circumstances, we are making additional adjustments to our individual booking policies.

Existing Reservations:

  • 2020 Use Time Reservations: if using your 2020 Use Time reservations that are scheduled for arrival prior to December 2, 2020, these may be changed, carried forward to 2021 or cancelled at no charge up to 24 hours before your scheduled arrival.
  • 2019 Freedom Plus Reservations: If you have a 2019 Freedom Plus (carry over) reservation for arrival prior to December 2, 2020, these reservations may be cancelled or changed to use another date within 2020.  If you cannot use the week at the Pono Kai in 2020, we would encourage you to rebook a week for later in the year and deposit it with one of the Exchange companies.  The Exchange companies typically give you 2-3 years to use your time.  We cannot carry your 2019 week into 2021 as this may cause inventory issues.
  • Bonus Time: Bonus Time reservations may also be cancelled inside the typical 7-day cancellation window if an owner opts to cancel.

As the situation around the Coronavirus (COVID-19) continues to evolve, we will continue to closely monitor the guidance from government agencies, including the World Health Organization and the CDC and we will continue to follow their direction as new information is released.  Things are changing day-to-day.

If you need to adjust reservations made for arrival during this timeframe, please contact the Owner Services Manager by emailing mail@pohakuresortmanagement.com.  If you need to adjust reservations made through another site, please contact them directly for assistance.

We appreciate your patience and understanding during this time. Please do not hesitate should you have any questions.

Mahalo, Pono Kai Management Team

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