COVID-19 Update

We have good news to share regarding travel to Kauai. Beginning April 5, 2021, guests arriving to Kauai can once again participate in the Safe Travels Program. Guest must create a Safe Travels account by going to State of Hawaii – Safe Travels 

The guest must then take a Covid-19 test 72 hours prior to the final leg of departure to Kauai. The State of Hawaii will ONLY accept Nucleic Acid Amplification Tests (NAAT) from a certified Clinical Laboratory Improvement Amendment (CLIA) lab test results from a Trusted Testing and Travel Partner. Trusted partners can be found by visiting the following site:

Travel Partners – Hawai‘i DOH: Info & Resources for Managing COVID-19 (hawaiicovid19.com) 

The negative test results must be uploaded into the Safe Travels Ap prior to arrival. You must have your QR code prior to arrival in Kauai. If you do not have this, you will be forced to quarantine for 10 days or the length of your stay, whichever is shorter. 

 TRAVEL FLEXIBILITY FOR OUR OWNERS 

We remain committed to offering our owners flexible booking options. Given these unique circumstances, we are making additional adjustments to our individual booking policies.

Existing Reservations: 

  • 2021 Use Time Reservations: if using your 2021 Use Time reservations that are scheduled for arrival prior to April 5, 2021, these may be changed, carried forward to 2022 or cancelled at no charge up to 24 hours before your scheduled arrival.
  • 2020 Freedom Plus Reservations: If you have a 2020 Freedom Plus (carry over) reservation for arrival prior to April 5, 2021, these reservations may be cancelled or changed to use another date within 2021. If you cannot use the week at the Pono Kai in 2021, we would encourage you to rebook a week for later in the year and deposit it with one of the Exchange companies. The Exchange companies typically give you 2-3 years to use your time. We cannot carry your 2020 week into 2022 as this may cause inventory issues.
  • Bonus Time: Bonus Time reservations may also be cancelled inside the typical 7-day cancellation window if an owner opts to cancel. 

As the situation around the Coronavirus (COVID-19) continues to evolve, we will continue to closely monitor the guidance from government agencies, including the World Health Organization and the CDC and we will continue to follow their direction as new information is released. Things are changing day-to-day. 

If you need to adjust reservations made for arrival during this timeframe, please contact the Owner Services Manager by emailing mail@pohakuresortmanagement.com. If you need to adjust reservations made through another site, please contact them directly for assistance. 

We appreciate your patience and understanding during this time. 

NEW RESORT GENERAL MANAGER APPOINTED 

We are pleased to announce that Marilyn Solatre has accepted the position of Resort General Manager. Marilyn has been at the resort for 27 years and most recently served as Assistant General Manager. As Marilyn assumes her new responsibilities, Peter Sit has agreed to stay on through Spring to help ensure a smooth transition. Please join us in wishing Peter every happiness in retirement! 

Mahalo, Pono Kai Management Team 

LIMITED RECREATION HOURS & HOUSEKEEPING SERVICES RELATED TO COVID-19

The Fitness Room is open from 6:00AM to 8:00 PM daily and only 3 people are permitted in the room at a time.

Timeshare Owners & Guests:  As a reminder, housekeeping services have been suspended due to Covid-19.  You may call Housekeeping at extension 520 if you need new towels, or to have trash picked up outside of your door.

 

SIGNIFICANT RESORT PROJECT SCHEDULED FOR 2022

The Pono Kai resort will continue the major interior unit renovation project in the A & F buildings between July 22, 2022 and November 19, 2022.  The renovation will include new tile floors, with a soundproofing underlayment, new drywall ceiling and a soundproof barrier in the ceilings, fully renovated bathrooms and replacement of all furnishings and appliances.

The rooms to be refurbished include:

A102, A107, F101, F102, F105, F107, F109, F201, F202, F203, F205, F208, F209, F302, F303, F304, F305, F306, F307, F308

We realize that these projects may be an inconvenience to you, but they are necessary.  Please advise your guests of the scheduled projects prior to their arrival at the resort.  Although we do not anticipate any changes, the schedule is subject to change.  We appreciate your patience while this significant and much-needed improvement is made to our resort.

Hawaii Travel Tips

Please click here to download the Hawaii Travel Tips in (.pdf) format.

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